After-Sales Concierge: Your smooth transition to life in Spain

You've just taken a big step – you've secured your dream property in Gran Canaria. Congratulations! But now comes the next chapter: settling in, adapting and truly making your new home your own.

Moving to a new country is exciting, but it also brings with it a number of challenges. From completing the formalities to finding reliable local professionals, the list seems endless.

This is where our after-sales concierge service comes in – your personal support system for everything related to your new home and lifestyle in Spain.

Why you need a concierge service after purchasing a property

Buying a house abroad is a milestone. Yet many homeowners feel overwhelmed as soon as they hold the keys in their hands. Suddenly, there is a flood of tasks to complete:

  • Transferring utility contracts from the previous owner to your name.
  • Setting up a reliable internet connection.
  • Registering with local authorities and obtaining important documents.
  • Finding trustworthy professionals for repairs or renovations.
  • Overcoming language barriers at government offices, banks and service providers.

These are just some of the challenges that can turn your dream into a nightmare. But it doesn't have to be that way. Our after-sales concierge service ensures a smooth, stress-free and efficient transition.

What makes our after-sales concierge service so special?

We believe that your new life in Gran Canaria should get off to a smooth start. Our service covers all the important aspects of settling in – from formalities to practical support, always tailored to your individual needs.

Easy documentation:

One of the most difficult aspects of moving to Gran Canaria is dealing with the formalities. But don't worry – we'll take care of it:

  • Applying for a NIE: Your Número de Identificación de Extranjero (NIE) is essential for almost all administrative procedures. We will guide you through the entire process from start to finish.
  • Opening a Spanish bank account: Whether you want to set up your main account or search for the best terms and conditions, we make it easy and efficient for you.
  • Transfer: We take care of transferring your water, electricity, gas and internet connections. Say goodbye to confusing contracts and language barriers.
  • Interpreting and mediation services: Do you require assistance with local authorities or banks? Our bilingual experts ensure smooth communication and accurate translations.

Reliable services for your home:

Your new home may need a few minor changes or improvements. From quick repairs to major renovations, we'll take care of it:

  • Find local experts: We can connect you with trustworthy professionals for plumbing, electrical work, painting, and much more.
  • Monitoring and coordination: We supervise the work to ensure that everything is carried out to your satisfaction.
  • Renovation and redesign: Whether minor alterations or complete renovations – our team guarantees quality and reliability.

Seamless management of holiday homes:

Would you like to rent out your property while you are away? We offer a comprehensive holiday rental service that takes care of all the details:

  • Professional management: From booking to cleaning, we take care of your guests and your property.
  • Compliance with legal regulations: We ensure that your rental complies with all local regulations.
  • Marketing and visibility: Make your property visible with professional listings on the leading booking platforms.

Why should you entrust us with your new life in Gran Canaria?

Moving to a new country means more than just finding a home. It's about feeling comfortable, safe and well supported from day one. Our after-sales concierge service is based on three fundamental principles:

  • Reliability: We have been supporting new homeowners for years, and our track record speaks for itself.
  • Personalisation: No two customers are alike. We tailor our services to your specific needs.
  • Safety: Focus on enjoying your new life – while we take care of the logistics.

How does it work?

  1. Initial consultation: Please let us know your needs and concerns.
  2. Personalised plan: We will create a detailed checklist tailored to your situation.
  3. Execution: Our team gets to work and completes every task with precision.
  4. Follow-up: We will ensure that everything has been done to your satisfaction.

A few words from our satisfied customers:

“The after-sales concierge was a great help. I didn't have to worry about a thing – from setting up utilities to finding tradespeople, they took care of everything. Without them, I wouldn't have been able to settle in so quickly..”

– Laura M., new homeowner in Gran Canaria

Your new life awaits you – we make it easy for you

You don't have to face the challenges of moving on your own. With our after-sales concierge, you'll receive expert support every step of the way.

Are you ready for a smooth and stress-free transition?

Click the button below to book your free consultation and discover how we can help you.

Google Reviews

5.0 / 5 (11 Google reviews) – see all reviews on Google
★★★★★

We met Sven during our last vacation in Las Palmas, as we are looking for a nice house to buy in a quiet area. Sven took a lot of time to investigate and to consult us, listening to our requirements and wishes, but also stating if something was not so logical to follow. As where else some estate agents only want to sell the most expensive property, Sven really takes care about his customers. It was a pleasure to meet and work with him and we will surely get in touch on our next visit.

Alham Schmidt a year ago
★★★★★

I couldn't be more grateful to Sven and his team for the excellent work they did. From the very beginning, they guided me through the entire home buying process, advising me with professionalism, a personal touch, and complete transparency. Thanks to them, I found the house I was looking for, and they made the whole process much simpler and more relaxed than I had imagined. They also resolved a pending matter related to the property with great efficiency, something I am extremely grateful for. They handled everything quickly and diligently, always providing me with clear information and keeping me informed every step of the way. Without a doubt, I wholeheartedly recommend this real estate agency. They are true professionals and offer exceptional customer service. Thank you so much for everything!

Maria Luisa Sanchez Diaz 7 months ago
★★★★★

Sven is an extremely competent and dedicated real estate agent who not only understands his profession but lives it. With his many years of experience and his fluency in German, English, and Spanish, he is an invaluable partner, especially when buying property abroad. He identifies potential pitfalls early on and ensures a smooth process – always with an eye for detail. Anyone who values ​​security, transparency, and excellent service is in the best hands with Sven. I would buy with him again in a heartbeat!

Oliver Reims a year ago
★★★★★

I had already read Sven's book (Buying Property in the Canary Islands - available on Amazon ;-) ) It was all theoretical, but definitely informative. However, all that knowledge is useless if you don't trust the real estate agent – ​​and I have to say I'm so incredibly happy that Sven guided us through the entire buying process, you can't even imagine. He was always available, and since he speaks fluent German, English, and Spanish, everything went smoothly. He was interested in my concerns and always found solutions. Buying a house isn't easy even in Germany, and I was worried because I don't even speak the language here. But honestly, it was better than in Germany, at least for me – because I feel completely supported, and everything went better and faster than I had imagined. So, a huge thank you for the kind and competent service.

Susanne Wojsik a year ago
★★★★★

Mr. Wetterau is an expert in the real estate industry on Gran Canaria. We were extremely satisfied with the advice and support he provided during the purchase of our property! It's wonderful that someone like him still exists; unfortunately, as we all know, there are quite a few bad apples. A thoroughly positive experience!

Gerd Klinke a year ago